1-3 free samples via official website (fill in delivery info). Standard shipping: 3-5 days; expedited needs extra fee.
Porcelain: high density, low water absorption (≤0.5%) – for bathrooms/outdoors. Ceramic: higher absorption (>0.5%) – for dry areas (e.g., living rooms).
Regular sizes (color/logo): 7-10 days; special sizes (extra-large): 15-20 days. Progress updates provided.
In-stock orders shipped in 48hrs. Most China areas: 3-7 days; remote areas (Xinjiang/Tibet): 8-12 days.
Take “damaged tiles + waybill” photos, contact support within 24hrs. Free replacement after verification.
No direct installation, but recommend local certified installers (≥5yrs exp) – transparent quotes, free on-site measurement.
Unopened/undamaged tiles: returnable within 30 days (you cover shipping). Refund in 3-5 workdays after receipt.
Wipe with water daily. Avoid strong acid on matte tiles; anti-slip tiles: clean gaps every 3 months.
100㎡+: 5% off; 300㎡+: 10% off. Commercial clients: custom quotes + free design support.
Upload space photos on official website, select tiles – system generates effect. Save/share preview available.
5-year warranty for non-human material defects (cracking/fading). No coverage for improper installation damage.
Online: WeChat Pay, Alipay, UnionPay. Offline bulk: corporate transfers (30% advance + 70% balance post-inspection).
